1. In what situations will you use the procedure?

Return – withdrawal from the contract

• You are not satisfied with the goods and would like to return them.

Complaint

• The goods were damaged during transport.
• Something was missing from the shipment.
• You want to claim the goods within the warranty period.

2. What to expect

• Return shipping is always free.
• You have 100 days to withdraw from the contract with us.
• We handle complaints promptly, no later than 30 days from receipt.
• If you withdraw from the contract, we will refund your money within 14 days.

3. How to do it

• Submit your return or complaint request via the online form below.
• Pack the goods well to prevent damage during transport.
• Choose a return method (you can find options here ) and send the goods to us.
• We will keep you informed about the processing status.

Please fill out the online form to request a return or complaint: